delivery & shipment
we offer free Royal Mail 2nd class shipping for orders over £25, otherwise it's:
Royal Mail 2nd class, not tracked – £3
DPD 24-hour tracked service (UK mainland, working days only) – £5.75
Royal Mail tracked and signed – £6.50
we offer same-day dispatch for orders placed before 1pm, but only ship on working days. please note that during bank holiday periods, shipping may be slower than expected.
Royal Mail 2nd class – 2-3 working days (note there is no tracking for this service)
DPD 24 hour service – 24 hours from dispatch, working days only
Royal Mail tracked and signed – 3-5 working days
*COVID 19 UPDATE: due to the current pandemic, a small number of deliveries are taking longer than usual to arrive. if you’re based in the UK and your order hasn’t arrived within 7 working days using the Royal Mail service, please get in touch. for orders in the EU, please allow up to 2 weeks before getting in touch. thanks for your understanding.*
we only ship within Europe, but our partners at Beauty Bay offer great international shipping rates for all our products.
email us at firstname.lastname@example.org and if our warehouse hasn’t posted it already, then we’d be happy to help. use the subject line ‘HELP: Change address’ and give us as much detail as you can, including your order number and order details.
refunds & returns
we hope you’re shimmying with delight, but if the products aren’t quite for you, then please don’t worry. we offer a 100% satisfaction guarantee, so just contact us at email@example.com within 30 days of receiving the goods and we’ll happily organise a refund for you.
argh how annoying! we’re so sorry about that. please email us at firstname.lastname@example.org and we’ll get it sorted for you right away.
yes, and not just any natural ingredients—lots of the super cool, high-performing stuff. our products use ingredients that are organic, natural or naturally-derived. no GMOs, parabens, nanoparticles, silicons, PEGs or synthetic perfumes and dyes.
absolutely not. whales don’t look good when they’re beached and we’re sure other animals won’t either.
not all. State of Hydrate is vegan, but there are a couple of animal-derived ingredients in our other products, such as the organic wildflower honey used in Urban Waves. we’re working on this.
absolutely! we think reusability first in all that we do. from our reusable postage bags to our bottles made from 100% recycled plastic. plus, we keep our packaging to the bare minimum to avoid unnecessary waste. there’s no wanky “unboxing” experience with us—only stuff designed to be used again and again.
we sure hope so. we custom designed our pebble bottle to be super slim, especially for this reason. we’re sure you have better things to be doing than be queuing at a post office. like watching Netflix.
sure is. it’s organic, natural or naturally derived and is built around ylang ylang and yellow mandarin, settling to a stunning Australian sandalwood. it’s produced exclusively for Beached in Grasse, the fragrance capital of the world. *humble brag*
check out our product pages for a detailed low-down. but if you still have a question, feel free to drop us an email at email@example.com
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