let’s FAQ

how much does shipping cost?

UK: it’s free for orders over £25, otherwise it’s £3 for a Royal Mail second class service or £5.75 for a 24-hour DPD tracked service

Europe: we offer a cost-effective tracked and signed shipping service, which will be calculated at checkout based on parcel size and your location.

 

how long will it take for my order to arrive?

*COVID 19 UPDATE: due to the current pandemic, a small number of deliveries are taking longer than usual to arrive. If you’re based in the UK and your order hasn’t arrived within 10 days, please get in touch. For orders in the EU, while most orders are taking between 1-2 weeks to arrive, please allow 3 weeks from date of dispatch before getting in touch as some are experiencing severe delays. thanks heaps for your understanding.*

we offer same-day dispatch for orders placed before 1pm on a working day. however, please note that during bank holiday periods, shipping may be slower than expected.

UK delivery times

Royal Mail 2nd class – 2-3 working days (est.)

DPD 24 hour service – 24 hours from dispatch (est.)

European delivery times

Royal Mail tracked and signed – 3-5 working days (est.)

do you ship internationally?

we only ship within Europe, but our partners at Beauty Bay offer great international shipping rates for all our products.

can I change my shipping address?

email us at [email protected] and if our warehouse hasn’t posted it already, then we’d be happy to help. use the subject line ‘HELP: Change address’ and give us as much detail as you can, including your order number and order details.

can I change or cancel my order?

unfortunately once your order has been placed, we’re unable to cancel or make changes to it. but don’t fret – we’re happy to accept returns for unopened parcels. we’re nice like that. please see our refunds & returns FAQs.

not satisfied?

we hope you’re shimmying with delight, but if the products aren’t quite for you, then please don’t worry. just contact us at [email protected] within 14 days of receiving the goods and we’ll happily organise a refund for you.

what should I do if my product is faulty or not what I ordered?

argh how annoying! we’re so sorry about that. please email us at [email protected] and we’ll get it sorted for you right away.

is Beached available in any stores?

we’re available online at Beauty Bay (UK), Purish (Germany), Laconicum (Spain) and Know to Glow (Sweden)

 

does Beached use natural ingredients?

yes, and not just any natural ingredients—lots of the super cool, high-performing stuff. our products use ingredients that are organic, natural or naturally-derived. no GMOs, parabens, nanoparticles, silicons, PEGs or synthetic perfumes and dyes.

does Beached test on animals?

absolutely not. whales don’t look good when they’re beached and we’re sure other animals won’t either.

are Beached products vegan?

not all. State of Hydrate is vegan, but there are a couple of animal-derived ingredients in our other products, such as the organic wildflower honey used in urban waves. we’re working on this.

is Beached eco-friendly?

absolutely! we think reusability first in all that we do. from our reusable postage bags to our bottles made from 100% recycled plastic. plus, we keep our packaging to the bare minimum to avoid unnecessary waste. there’s no wanky “unboxing” experience with us—only stuff designed to be used again and again.

do your products really fit through the letterbox?

we sure hope so. we custom designed our pebble bottle to be super slim, especially for this reason. we’re sure you have better things to be doing than be queuing at a post office. like watching Netflix.

is your signature scent natural?

sure is. it’s organic, natural or naturally derived and is built around ylang ylang and yellow mandarin, settling to a stunning Australian sandalwood. it’s produced exclusively for Beached in Grasse, the fragrance capital of the world. *humble brag*

how can I find out more information about a product?

check out our product pages for a detailed low-down. but if you still have a question, feel free to drop us an email at [email protected]

how do I unsubscribe from emails?

in the footer of every email there’s an unsubscribe button to click and confirm your choice. we’ll miss you.