- how much does shipping cost?
it’s free for all our British and European Beached babes. because we want you to spend your money on cool stuff like cocktails, not postage.
if you’re based in the UK, you can get next day delivery for £3.50 if you order before 1pm on a working day.
- how long will it take for my order to arrive?
our warehouse aims to get all orders out within one working day. if you use our free delivery service you’ll then receive your parcel in 2-3 days if you’re in the UK or 3-5 working days if you’re based in Europe. once it’s in those sweet hands of yours, we estimate approximately 2.3 seconds before you’re rippin’ it open.
please note: during bank holiday periods, shipping may be slower than expected.
- do you ship internationally?
not on our website, but our partners at Beauty Bay offer international shipping for all our products.
- can I change my shipping address?
email us at [email protected] and if our warehouse hasn’t posted it already, then we’d be happy to help. use the subject line ‘HELP: Change address’ and give us as much detail as you can, including your order number and order details.
- can I change or cancel my order?
unfortunately once your order has been placed, we’re unable to cancel or make changes to it. but don’t fret – we’re happy to accept returns for unopened parcels. we’re nice like that. please see our refunds & returns FAQs.
- changed your mind?
we hope you’re shimmying in your birthday suit because you’re so excited about getting your Beached goods. but if that’s not actually the case, you can get a refund. just please don’t open your postal bag and notify us within 30 days of receiving the goods.
why can’t you open the bag? well, to avoid wanky and totally unnecessary waste, our postal bag is the only outer packaging we use for our products. so, for hygiene reasons, we can’t accept parcels that have been opened as we have no way of telling if the product has been used. to get a refund:
- ensure the postal bag is unopened and the seal sticker is still intact.
- email [email protected] with your order number and product details and let us know you’re returning.
- post the package to:
Attn: Beached Ltd Niblock Logistics, Unit 8, Gatwick Business Park, Kennel Lane, Hookwood, United Kingdom RH6 0AY we’ll let you know once your return has been received and approved. we’ll then process your refund using the same method you used to pay. shipping costs are your responsibility and are non-refundable. we recommend using a tracked service as returning the goods back to us safely is your responsibility.
- what should I do if my product is faulty or not what I ordered?
argh how annoying! we’re so sorry about that. please email us at [email protected] and we’ll get it sorted for you right away.
- is Beached available in any stores?
if you’re in London, you can also try our products in-store at Oxygen Boutique, which is located just off Oxford St – 51 Eastcastle St, W1W 8EB
- does Beached use natural ingredients?
yes, and not just any natural ingredients—lots of the super cool, high-performing stuff. our products use ingredients that are organic, natural or naturally-derived. no GMOs, parabens, nanoparticles, silicons, PEGs or synthetic perfumes and dyes.
- does Beached test on animals?
absolutely not. whales don’t look good when they’re beached and we’re sure other animals won’t either.
- are Beached products vegan?
no. there are a couple of animal-derived ingredients in our products, such as the organic wildflower honey used in urban waves.
- is Beached eco-friendly?
absolutely! we think reusability first in all that we do. from our reusable postage bags to our bottles made from 100% recycled plastic. plus, we keep our packaging to the bare minimum to avoid unnecessary waste. there’s no wanky “unboxing” experience with us—only stuff designed to be used again and again.
- do your products really fit through the letterbox?
we sure hope so. we custom designed our pebble bottle to be super slim, especially for this reason. we’re sure you have better things to be doing than be queuing at a post office. like watching Netflix.
- is your signature scent natural?
sure is. it’s 100% organic, natural or naturally derived and is built around ylang ylang and yellow mandarin, settling to a stunning Australian sandalwood. it’s produced exclusively for Beached in Grasse, the fragrance capital of the world. *humble brag*
- how can I find out more information about a product?
check out our product pages for a detailed low-down. but if you still have a question, feel free to drop us an email at [email protected]
- how do I unsubscribe from emails?
in the footer of every email there’s an unsubscribe button to click and confirm your choice. we’ll miss you.
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